Delivery Policy

At E-RENOVATION, your satisfaction is our priority. As an exclusive online bathroom supply store, we are committed to delivering your orders promptly and efficiently. Please take a moment to familiarize yourself with our delivery policy to ensure a seamless experience.

Delivery options and costs

Delivery costs depend on your items and delivery address. Enter your postcode on a product page, in your cart or at checkout to see the delivery options and costs available to you. No account is needed.

Our Delivery

Available for Sydney Metro and selected surrounding areas. Pricing is based on your postcode and starts from $44 including GST. Our delivery team operates Monday to Friday, and we’re closed on weekends.

Australia Post

Australia Post is offered for eligible items. Availability and cost are calculated automatically from your items and postcode.

Freight Delivery

For addresses outside our delivery area, we use third-party couriers, who can deliver all types of goods, including larger or fragile items.

Delivery to your door

Our drivers deliver to your doorstep and don’t enter your property or carry items inside. The delivery fee covers transport to your delivery address only.

Estimated delivery times

The following timeframes are estimates only and may vary depending on the product, destination, availability and delivery provider.

With Our Delivery in Sydney Metro, our driver will generally give you about one hour’s notice before arriving.

Remote addresses may take longer, and some may need to collect their order from a local depot or Australia Post office.

Tracking

For Australia Post and Freight Delivery orders, we’ll email you tracking details once your order is in transit, where tracking is available. You can also check your order status on our Track Your Order page.

Our Delivery orders aren’t tracked like parcels. Instead, our driver will generally give you about one hour’s notice before arriving.

Receiving your delivery

Larger or fragile items are palletised to reduce the risk of damage in transit. Please have someone available at the delivery address to help the driver unload.

The courier may notify you before arrival, but specific arrival times may not be provided.

When your delivery arrives, please inspect the goods where practical. If your order is on a pallet, check the goods without removing them from the pallet. If you notice any damage, photograph it straight away and contact us as soon as possible.

Signing for a delivery confirms that you received it. It doesn’t remove any rights you may have under the Australian Consumer Law.

Damaged deliveries

If your order arrives damaged, take photos of the damage and contact us as soon as possible so we can help resolve it.

Australia Post deliveries

If an Australia Post delivery arrives damaged, please take the damaged item and its packaging to your local post office promptly. Australia Post can inspect it and help you lodge a claim under the delivery cover we arrange. Then contact us so we can help resolve it for you.

Lodging a claim with Australia Post doesn’t limit any rights you may have with us under the Australian Consumer Law.