FAQs

We're an online bathroom supply store based in Sydney, NSW. We don't have a showroom or other branches.

Please send us a message through our Contact Us form. We don't offer phone or live chat support.

We supply products only, so we can't help with installation. Please contact a licensed installer or tradesperson.

We also don't offer customisation. Products are available in the colours, sizes and finishes listed on our website.

Add the products you want to your cart, then go to checkout. You can check out as a guest or sign in to your account.

Once your order is placed, we'll send you a confirmation email. If it doesn't arrive, please check your spam folder.

No. All orders are placed online through our secure checkout, so your personal and payment details are never shared over the phone.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Afterpay and bank transfer.

Occasionally an item sells out after it has been ordered. If this happens, we'll email you with your options:

• Wait for the item to be restocked. We'll let you know the estimated arrival date.
• Cancel the unavailable item for a refund, and we'll send the rest of your order.
• Cancel the whole order for a full refund.

See our Terms & Conditions for details.

No, we don't provide quotes or pro-forma invoices. Prices are shown on each product page, and delivery costs are calculated in your cart and at checkout.

Delivery costs depend on your items and delivery address. Enter your postcode on a product page, in your cart or at checkout to see your delivery options and costs. No account is needed.

Our Delivery Policy explains each delivery method.

Delivery times depend on your location and delivery method. Our Delivery Policy lists the expected timeframes for each region.

We send order updates by email, including tracking details once your order is on its way. Please keep an eye on your inbox and spam folder.

You can also check your order status on our Track Your Order page.

Orders in Sydney metro and nearby areas can be delivered by our delivery team (Our Delivery). Other orders are sent with Australia Post or a third-party courier (Freight Delivery), depending on your items and location.

Occasionally we may need to change the delivery method because of courier limitations. See our Delivery Policy for details.

Our drivers deliver to your door but can't enter your property, and the delivery fee doesn't include carrying items inside. For larger items, please have someone available to help unload.

If you need special arrangements, please contact us before your delivery.

We don't have a showroom or pick-up location, so orders are delivered to the address you provide at checkout. Some remote addresses may need to collect their order from a local depot or Australia Post office.

Please inspect your items when they arrive, where practical. If your order is on a pallet, check the goods without removing them from the pallet. If you notice any damage, photograph it straight away and contact us.

Signing for a delivery only confirms you received it. It doesn't remove any rights you may have under the Australian Consumer Law.

See our Delivery Policy for details.

Take photos of the damage and contact us as soon as possible so we can help resolve it.

If it was delivered by Australia Post, please take the damaged item and its packaging to your local post office promptly. They can inspect it and help lodge a claim under the delivery cover we arrange. Then contact us so we can help resolve it.

This doesn't limit any rights you may have under the Australian Consumer Law. Our Delivery Policy has the full details.

Please submit a warranty claim with your order number, the product and photos of the issue, and we'll be in touch.

Faulty products are handled under the Australian Consumer Law, not our change-of-mind policy. Our 30-day change-of-mind period doesn't limit your rights, and no restocking fee applies where you're entitled to a remedy.

Sorry about that. Please contact us and we'll arrange the return and a replacement. There's no restocking fee, and we'll cover the reasonable cost of returning the item. If the correct item isn't available, we'll refund you.

We may accept change-of-mind returns within 30 days of the date your order was placed, but acceptance isn't guaranteed. Please contact us to request one.

If we approve your return, you'll pay the return shipping, a restocking fee may apply, and any non-refundable payment processing fees from your original payment may be deducted from your refund.

We can't accept change-of-mind returns for installed products, or for minor variations in dimensions (within normal manufacturing tolerances) or in colour, shade, tone, grain or finish.

Ordered the wrong item? Please contact us as soon as possible. We may be able to exchange it under the same change-of-mind conditions.

This doesn't affect your rights under the Australian Consumer Law if a product is faulty. Full conditions are in our Terms & Conditions.

Approved refunds are generally paid back to the original payment method used for your order.